Systems Administrator II (Help Desk)

Washington, D.C, DC
Full Time
Mid Level
Position Overview
We are seeking a skilled Systems Administrator II (Help Desk) to provide Tier II technical support and systems administration for end users and enterprise environments. This role is responsible for troubleshooting hardware and software issues, maintaining system performance, and ensuring reliable IT operations.
The ideal candidate has strong technical expertise, excellent customer service skills, and experience supporting users in a fast-paced environment.
Key Responsibilities
  • Provide Tier II help desk support for desktops, laptops, mobile devices, and enterprise applications
  • Troubleshoot and resolve hardware, software, network, and system issues in a timely manner
  • Install, configure, and maintain operating systems, applications, and user accounts
  • Manage user access, permissions, and account provisioning (e.g., Active Directory, Azure AD)
  • Support system administration tasks including patching, updates, and system monitoring
  • Escalate complex issues to Tier III or specialized teams as needed
  • Document incidents, service requests, and resolutions in ticketing systems
  • Assist with deployment of new systems, upgrades, and IT projects
  • Ensure compliance with organizational security policies and procedures
  • Provide end-user training and technical guidance as needed
Required Qualifications
  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • Minimum of 3 years of experience in help desk support or systems administration
  • Experience with Windows and/or Linux operating systems
  • Familiarity with Active Directory, Group Policy, and user account management
  • Experience with ticketing systems (e.g., ServiceNow, Jira, Remedy)
  • Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and customer service skills
Preferred Qualifications
  • Experience in enterprise or government IT environments
  • Familiarity with cloud platforms (Azure, AWS)
  • Knowledge of endpoint management tools (e.g., SCCM, Intune)
  • Experience with remote support tools and virtualization technologies
  • Relevant certifications (e.g., CompTIA A+, Network+, Security+)
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*