Tier 2 – Technical Support Specialist

Remote
Full Time
Mid Level
Summary:
The Tier 2 Technical Support Specialist provides mid-level escalation support for software, hardware, and network issues. This role requires hands-on problem-solving, supporting desktop and mobile operating systems, remote access troubleshooting, and resolving complex end-user issues.

Qualifications:

  • Bachelor’s degree in IT, Engineering, or related field

  • Required Certifications:

    • CompTIA Network+ and Security+

    • Microsoft 365 Certified: Enterprise Administrator Expert

    • ITIL Foundation Certification

Technical Proficiencies:

  • All Tier 1 technical skills

  • Advanced OS troubleshooting (Windows, macOS, iOS, Android)

  • Remote connectivity and VPN diagnostics

  • Onsite hardware and peripheral support (including lifting up to 50 lbs)

  • Software installation, configuration, and user support

Experience:

  • Minimum 5 years advanced OS experience (Windows/macOS/iOS/Android)

  • Minimum 5 years Active Directory administration

  • Minimum 5 years supporting Microsoft Office 365 applications

  • Minimum 3 years supporting VPN and remote access technologies

Minimum 3 years working with remote access software tools


​​​​Additional Requirements:

Strong communication and customer service skills are essential, as the Tier 1 IT Service Desk Representative serves as the first point of contact for technical support. The ability to prioritize tasks, follow documented procedures, and work both independently and collaboratively in a fast-paced environment is critical. May be subject to background checks or other security clearances based on client requirements.

Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Human Check*